FRAUD PREVENTION

FALCON Card Security for Alpine Credit Union VISA Cardholders

With card usage at an all-time high, Alpine Credit Union is committed to keeping your accounts safe. That’s why we provide FALCON Fraud Protection, a 24/7 purchase- monitoring system built to detect unusual or suspicious activity on your VISA debit or credit card.

How FALCON Works

  • FALCON continuously monitors your spending patterns.
  • If a purchase looks unusual, the system flags it for review.
  • You’ll be contacted quickly to confirm whether the transaction is legitimate.
  • To protect you, a temporary block may be placed on your card until the purchase can be verified. Once verified, the block is removed, and the transaction is processed.

If you ever need to contact FALCON directly to remove a block, call 1-833-995-2888.

Faster Fraud Alerts with Automated Assistance

We’ve upgraded our fraud detection to notify members even faster. The system uses an automated assistant to review transactions with you and confirm your activity. If fraud is suspected, your call will be transferred to a live Card Member Security agent who will walk you through the next steps to protect your account.

To make things even easier and more convenient, Alpine CU also offers fraud text alerts:

  • If suspicious activity is detected, you’ll receive a text message alert (standard data/message rates may apply).
  • Reply “Yes” if the purchase is yours — your card will be unblocked immediately.
  • Reply “No” if it’s not yours — you’ll be contacted by phone to verify details and take protective action.
  • For identity verification, you may be asked for your name and the last 4 digits of your Social Security Number.

Questions or Concerns?

Our VISA Department is here to help. Call or text us anytime at (801) 225-0256 or visit your local Alpine Credit Union branch.

With FALCON, you can shop and spend with confidence, knowing Alpine CU is watching out for you.