We have received an update from FIS, the card processor who had a power and hardware failure at their data center located in Florida. This outage has affected banks and credit unions all over the country.
There have been two distinct issues:
1 st – Double Postings: Some transactions have been posted twice. We have been receiving reports with the duplicate transactions from FIS and have corrected everything that has been provided. FIS is still working on this issue; we have no date or timeline when the last of these duplicate transaction reports will be provided to the credit union.
2 nd – Delayed Transaction Postings: Transaction that were authorized but were delayed in posting. All these transactions were posted to accounts on February 4 th , 2025. This issue has been resolved.
We are sorry for the inconvenience and frustration this has caused. If you notice any transactions that have double posted, please contact the credit union by email / text at (801) 225-0256 or at service@alpinecu.com and we will correct those entries.
We invite all members to the Annual Business Meeting
2025 BOARD CANDIDATES
Mark your calendar for TUESDAY, FEBRUARY 25 th Tickets will be $6 and go on sale February 5th PRIZES-FOOD-CELEBRATION
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