FALCON Card Security for Alpine Credit Union VISA Card Holders
With the widely increasing use of plastic cards we would like to remind you of a security feature associated with our VISA Card Program called FALCON. This is a 24/7 purchase monitoring system that protects you, the member. FALCON monitors your purchase pattern and scores any unusual purchase(s). If a purchase outside your normal spending pattern occurs they are alerted. They will then begin a process to verify the purchase(s). As part of our continuing effort to bring the best technology and service to our members, we have upgraded our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on Debit and/or Credit Cards.
If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.
If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.
*To protect you and your card number please be aware that a temporary block will be placed on your card until FALCON can verify the charge(s). They also contact the credit union’s VISA Department with the temporary block information. Once the purchase(s) has been verified with the member, the block is removed and the purchase allowed to clear.
If you need to contact FALCON on your own behalf to have the block removed you can call FALCON directly at: 1-800-369-4887
We strive to keep our members best interest in mind and use these safeguards to protect you. We hope this does not cause any inconvenience to our members, but gives peace of mind. If you have questions or concerns, please call our VISA Department @ (801) 225-0256.