On occasion, e-mail fraud attempts, known as “Phishing”, are initiated via e-mail sent to both the general public and to some credit union members appear to be from Alpine Credit Union. In some instances, the e-mail asked for the recipient to click on a link to verify their credit union account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and password, along with other personal information.
Alpine Credit Union does not ask credit union members for such personal information. Anyone who receives an e-mail that purports to be from Alpine Credit Union and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.
If you responded to such an e-mail and provided any confidential account information, please notify your credit union immediately by e-mailing firstname.lastname@example.org. You should also change your account’s password.
If you feel that you have received a fraudulent phishing e-mail purportedly from Alpine Credit Union please forward the entire e-mail message to email@example.com.
Additionally, you can file formal complaints concerning any suspected fraudulent e-mail with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
Fraud Texting Program
Alpine Credit Union now offers a Fraud Texting Program for our members to help fight fraud and keep your account safe. If a suspicious transaction happens on your account, you will be notified via text message (data and message rates may apply). You simply have to respond to the text message with either a “Yes” or a “No” to say you authorized the transaction. If you reply “Yes”, your card will be unblocked and you can continue on with your transaction. If you reply “No”, the number in the text message will call your phone and verify the transaction with you to help you determine if it is actual fraud. They may ask for your name and last 4 of your social to verify your identity. See example of text message below: