(COVID-19)

Please find all the latest credit union information here on this link as we work through the ever changing environment and developments regarding the Coronavirus. We are working hard to keep you informed while we continue to provide stable financial services and solutions.

COVID-19 UPDATES

September 23, 2020

BEGINNING THURSDAY, SEPTEMBER 24TH OUR NORTH OREM AND SOUTH OREM BRANCH LOBBIES WILL BE OPEN BY APPOINTMENT ONLY. DRIVE THRU SERVICES ARE OPEN!

Due to the recent change in COVID status to ORANGE for the Orem/Provo areas, mandated by the Governor of Utah, we are temporarily changing the operations of these two branches located in these areas. If you are in good health and have a transaction that you would prefer to do or requires in-person service, please call your local branch to schedule an appointment time during our regular lobby business hours. All high-touch surfaces are disinfected after each appointment and we also practice mask wearing and social distancing during your transaction. We are doing all that we can to provide the necessary services you need while maintaining a safe environment for you when you need to make a visit. We will implement this new schedule as long as necessary and as we feel it is safe based on current information from the State of Utah and our local county government. Thank you for your patience as we adjust to the ever-changing pandemic environment.

TO MAKE AN APPOINTMENT PLEASE CALL: North Orem- 801-225-0256 South Orem- 801-224-6637

It is important to note that ALL OTHER BRANCH LOCATIONS ARE FULLY OPEN and are able to help you WITHOUT an appointment.

LOBBY HOURS: 9:00am-5:30pm Monday-Friday DRIVE-THRU: 9:00am-5:30pm Monday-Friday 9:00am-Noon Saturday OUR ONLINE AND DIGITAL BANKING SERVICES ARE ALWAYS OPEN!

August 12, 2020

Our American Fork Branch lobby is TEMPORARILY CLOSED. The drive-thru is open for business during regular hours from 9am-5:30pm M-F and 9am -Noon Saturday. If you have a need to access your safe deposit box at this branch, you can schedule an appointment to do so by calling 801-756-7697. Regular lobby access and hours will resume Monday, August 17th, 2020.

**ALL OTHER BRANCH LOBBIES AND DR-THRU’S ARE OPEN**

May 22, 2020

BEGINNING TUESDAY, MAY 26TH, 2020 ALL SIX BRANCH LOBBIES WILL FULLY REOPEN-NO APPOINTMENT NECESSARY

If you are in good health and have a transaction that you would prefer to do or requires in-person service you can now visit your local branch, as all lobbies are now open and appointments are no longer necessary. All branches will resume regular office and drive-thru hours. We just ask that you Come Back With Care for the safety of yourself and our employees. This means we ask that you are in good health and exhibit no signs of COVID-19 or other contagious illness, practice social distancing, and are generally doing your part to be a good social neighbor.

In return, for your safety and peace of mind we are committed to:

  • Disinfect all high-touch surfaces after transactions on a regular and frequent schedule.
  • Practice safe social distancing during your transaction. Distance Dots have been placed in lobbies for safe standing.
  • Using safety shields on our teller lines.
  • Make hand sanitizer readily available for visitors as well as employees.
  • Evaluate employee wellness with temperature checks each morning and require frequent handwashing.
  • Please just ASK. We will gladly wear a MASK. All employees will have an approved mask that can be worn upon the request of the member.

We are doing all that we can to provide the necessary services you need while maintaining a safe environment for you when you need to make a visit.

We still very much encourage the use of our drive-thru lanes, ATM’s, online banking, bill pay, digital payments, and all other available electronic banking services for as many of your transactions as possible. We hope to move slowly back to what will be a new normal for a period of time to ensure a slow and safe return to your banking experience. We will implement this new schedule as long as we feel it is safe and based on current information from the Utah State Health Department and our local government. We appreciate your loyalty and patience as we look for the best way to provide you a safe, convenient, and responsible banking experience.

#alpinecu #comebackwithcare #getstarted #covid-19 #reboundutah #utahcreditunions #weseethings2020 #perfectfocusforyourfinances

April 22, 2020

BEGINNING WEDNESDAY, APRIL 22ND ALL SIX BRANCH LOBBIES WILL BE OPEN BY APPOINTMENT ONLY.

If you are in good health and have a transaction that you would prefer to do or requires in-person service please call your local branch to schedule an appointment time during our regular lobby business hours. All high-touch surfaces are disinfected after each appointment and we also practice social distancing during your transaction. We are doing all that we can to provide the necessary services you need while maintaining a safe environment for you when you need to make a visit. We will implement this new schedule as long as we feel it is safe and based on current information from the CDC and our local government. Thank you for your patience as we all try to find our new normal.

North Orem- 801-225-0256
South Orem- 801-224-6637
American Fork- 801-756-7697
Highland- 801-492-6400
Lehi- 801-768-4780
Eagle Mountain- 801-857-2400

LOBBY HOURS:
9:00am-5:30pm Monday-Friday

April 15, 2020

As you are aware, the government has now begun to send the first of the of the COVID-19 Pandemic economic stimulus deposits. They have also provided a web link for the public to check the status of deposits and other information. This link can also assist in changing direct deposit account information and address updates etc. Please feel free to use this secure link that has been provided to us. https://www.irs.gov/coronavirus/economic-impact-payments
March 27, 2020

All of us here at ACU just want to express our appreciation to our members during this challenging time. We understand that we are a vital part of your financial life and we are working diligently to put your needs and safety first. Thank you for your understanding, patience, and willingness to adapt to the challenges we are all facing together. So many good things are rising up from this adversity. We are here for you. Thank you!
March 19, 2020

As we have already stated, the well-being and protection of our employees, members, and your financial stability are our top priorities during these unprecedented times. In response to the US Government’s recommendation to limit gatherings to 10 people or less, and the CDC’s guidance in social distancing, WE HAVE DECIDED TO CLOSE ALL BRANCH LOBBIES AS OF FRIDAY, MARCH 20TH, 2020, AND OPERATE PRIMARILY THROUGH OUR DRIVE-THROUGH WINDOWS.

Our drive-through windows will remain open and staffed to meet member needs at all six of our branch locations. Drive-through hours will stay the same; please visit https://alpinecu.com/branch-locations for branch hours. Our Corporate Office and its personnel will be closed to the public at this time.

If your needs cannot be accommodated through the drive-through and if you are in good health, you can schedule an appointment by calling 801-225-0256 during regular business hours. These appointments will be able to be scheduled for the North Orem, American Fork, or Lehi Branch. We have staff available to take your call to schedule an appointment, answer your questions, conduct phone transactions, take payments, etc. As we try to help slow the spread of COVID-19 by avoiding cash transactions, please remember that you can utilize all our online and digital banking services in conjunction with our drive-through windows and ATM’s.

If you are or feel you will be affected by the economic aftermath of actions from COVID-19 and need help with your accounts or payments, we are here to help. With our Skip-A-Pay offer, you can skip a monthly payment on any installment loan (with the exception of mortgage loans) or VISA Credit Card account. This is a great option to help relieve the financial pressure COVID-19 may put on you. We are also offering a short-term FINANCIAL ESSENTIALS PERSONAL LOAN* in an effort to help with unexpected expenses related to the virus. This loan will offer a low fixed rate of 4.99% APR. Whatever your situation might be, we are here to help you.

Please reach out to us at 801-225-0256 for more details or if you need assistance.

We are committed to keeping you informed as the situation evolves, and will continue to provide periodic updates as we move forward. To stay informed with live updates, please visit our PUBLIC HEALTH COVID-19 web button at https://alpinecu.com/covid-19, follow us on social media, or watch for future emails. On behalf of our Board of Directors, management, staff, and business partners, we continue to thank you for the trust and confidence you have placed in Alpine Credit Union over the years.

Best regards,
Paul T. Atkinson
President, CEO

*Membership and eligibility are required. Subject to credit approval and qualifications. Cannot be combined with any additional discount and may not be used to refinance existing Alpine Credit Union loans. Other terms and restrictions may apply. Offer expires May, 31st, 2020.

March 18, 2020

ALL SIX BRANCH LOCATIONS ARE OPEN FOR BUSINESS. INSIDE LOBBY, DRIVE-THROUGH, AND ATM SERVICES ARE OPEN. While most of our services can be accessed electronically, we understand that not everyone may have access to our digital services or may have needs that require more assistance. We have employees in the offices and encourage you to call us with questions or to conduct your transactions. We want to ensure we find solutions to meet your financial needs.

Alpine Credit Union branch locations

March 13, 2020

Dear Alpine Credit Union Member,

The spread of COVID-19 has generated worldwide concern. Alpine Credit Union is committed to the health and wellbeing of our members and employees. We are taking extra precautions to ensure that high-touch areas of our branches are being regularly sanitized throughout the day, including night deposit, drive thru, and ATM surfaces. We have worked with our vendors and suppliers to ensure continued operations. In addition, Alpine Credit Union has a business continuity plan and procedures in place to ensure we can meet member needs. At this time, all of our locations are open for business as usual. We will continue to stay up to date on the information coming in from reliable local, state, and national sources and will adapt our response as needed. We ask for and appreciate your patience and assistance as the situation continues to develop.

As you know, we are always available to you 24/7 through online banking at alpinecu.com and, additionally, via our mobile banking app. Our digital banking services allow you to manage your finances from the safety of your own home at times like these.

ACCOUNT MANAGEMENT

The resources below can help you manage the daily banking needs of your Alpine CU account including: inquires, transferring funds, making payments, paying your bills, and much more.

  • Online account access—Not enrolled? Enroll now at https://www.mobicint.net/alp/userEnrollment
  • Mobile Banking—Alpine CU in the App Store or Google Play
  • Branch Assistance—801.225.0256
  • Automated Touch Tone Teller—801.229.2171

MAKE A DEPOSIT

  • Checks are easily deposited using our Remote Deposit Capture feature inside our mobile app. Simply snap a picture of your check(s) and submit.
  • If you do not have mobile banking, you can make your deposit using our convenient drive-through lanes at all six branch locations (Monday–Friday, 9:00 AM–5:30 PM, Saturday 9:00 AM–Noon). Or you can drop your deposit 24/7 in one of our outside depository drop boxes, also available at all six branches.

WITHDRAWALS

  • We encourage you to use our convenient drive-through lanes available at all six branches.
  • We also suggest using one of our ATM machines. These are accessible at each branch location and have been stocked accordingly to accommodate normal daily cash needs. Additionally, as part of the CO-OP ATM network, members can use 30,000+ ATM’s for cash withdrawals. Click here to find the nearest surcharge-free ATM. https://co-opcreditunions.org/locator/?ref=co-opatm.org&sc=1

MAKE A PAYMENT

  • Payments can be made much like any other transaction. Log into your online account, pay by card or check with Fast Funds at alpinecu.com, branch depository drop box, or at any branch drive-through.

APPLYING FOR LOANS

  • Members can easily apply for any type of loan on our website using one of the online applications. This includes installment loans, VISA debit and credit cards, or mortgage products. Once your application is received, a loan officer can then reach out by email or phone to help you along in the process. You can also apply over the phone by calling any one of our branches.

SIGNING FORMS/DOCMENTS

  • Most all credit union forms and documents can be signed digitally from your device using our secure eDoc system.

To provide further peace of mind to our members who may face a financial impact from this situation, we will be waiving fees for skipping a payment on all loans with the exception of mortgage products.

While it is important to stay up-to-date on current information, some people and companies are unfortunately taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media. Be sure that you are getting information from reliable sources.

On behalf of our Board of Directors, management, staff, and business partners, thank you for the trust and confidence you have placed in Alpine Credit Union over the years. May you and your family be kept safe and healthy as we work together through this challenging time.

Best regards,
Paul T. Atkinson
President, CEO